Terms & Conditions
Terms and Conditions for Hire – We do not insure your holiday, and recommend you take out a separate holiday insurance.
All terms are per week Saturday to Saturday unless otherwise stated on your booking form. The property is equipped as described. The take-over time is as informed subject to unavoidable delays. Departure time is as informed. You are obliged to leave everything in a clean and tidy condition and are responsible for any damage or loss sustained during your stay.
It is a condition of your booking that the total number in your party shall not exceed the advertised capacity of the property. Where electricity is included in your holiday cost this is for the property ONLY. Tents, mobile homes or caravans of any sort are not permitted to use electricity from the property.
A non refundable 20% deposit is payable with your booking and the full balance is payable 8 weeks before arrival with a minimum deposit of £175.
A refundable Security/Damage Deposit of £100 is payable on all bookings for Willow Lodge, Willow Fen, Box End, Westbury, Grebe Corner, The Rhond, Cresta Cottage, Owlswick, The Little House & Bureville.
All damages and breakages are the legal responsibility of you, the hirer and should be notified to Grebe Island Leisure Limited at the time of damage/breakage and before the end of your holiday this includes any defects or breakages to the building and its facilities. Their cost shall be refunded on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage beyond what is reasonably expected. Grebe Island Leisure Limited reserve the right to charge you any additional costs incurred as a consequence and may, at their discretion, refuse future bookings. Grebe Island Leisure Limited has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out and hirers are not available).
If you need to cancel your holiday telephone us immediately and confirm in writing on the same day. We shall endeavor to re-let your holiday but if we are unable to do so you will remain liable for any of the outstanding balances.
We cannot accept bookings from anyone under 18 years of age.
If we decide the property is unsuitable for letting due to circumstances beyond our control all monies paid will be refunded. We cannot however pay any compensation or expenses you may incur as a result of cancellation. Please be aware that your property is situated in a ‘working village’ & Grebe Island Leisure cannot be held responsible for works that may be going on around your property.
We reserve the right to a) refuse entry to the property to any person who is deemed unsuitable to take charge of it and b) terminate the contract at any time during the hire period should the hirer or any member of the hirers party be deemed a nuisance or danger to others or cause damage to the property or surrounding area. In either of these circumstances no refund will be due.
We will accept pets where shown at a charge of £20 per week. Pets are not allowed on furniture or beds and should not be left unattended in the property. Following government legislation we regret we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Doggo Argentino even where these types of dogs are muzzled as required by government legislation. Registered assistance dogs will be accepted free of charge in all properties.
Grebe Island Leisure Ltd & property owners cannot accept any responsibility for any damage, expense, or loss of any nature whatsoever suffered by any person(s) or your property including your vehicle and its contents from any cause whatsoever other than proven negligence by ourselves. Please remember our properties are unfenced waterside and you are requested to exercise extreme care at all times along with close supervision of children.
Late Arrivals – if you are arriving to your holiday property after 8pm on the first day of your holiday a small charge of £25 will be made which is to be paid on arrival. You must notify us if you think you will be arriving to collect keys from our office after 4pm, failure to notify us could result in the late arrival charge being made.
Boat Hire – If due to unforeseen circumstances your boat is unavailable and a suitable alternative may not be found, Grebe Island Leisure Ltd reserve the right to cancel the booking in its entirety or parts thereof. A pro rata refund (on the charge for the boat) will be made for anytime time lost. If the entire booking is cancelled you will receive a 100% refund on the rental charge for the boat. The cost for property will not be altered in any way.
We operate a no smoking policy this also applies to all of our properties.
